Murray McKinnon Foundation supports the principles of the AODA and seeks to comply with accessibility standards and practices designed to break down barriers that prevent or limit persons with disabilities from participating in services, communication and employment. Murray McKinnon Foundation upholds the principles of dignity, independence, integration and equal opportunity.

The Accessible Customer Service Policy applies to the provision of goods and services at premises operated by Murray McKinnon Foundation. Training will be provided to all employees, volunteers, agents and/or contractors who deal with the public or other third parties that act on the agency's behalf, including those who are involved in the approval of client service policies and procedures.

Murray McKinnon Foundation shall provide clients with the opportunity to provide feedback on any service provided. Feedback forms along with alternate methods of providing feedback such as verbally (in person or by telephone) or written (hand written, delivered, website or email) will be available upon request. Feedback can be submitted to:

Executive Director/or delegate
Phone: (905) 723-4677
Email: lucialee@murraymckinnon.ca

PO Box 2218
Oshawa, ON  L1H 4G1

The privacy of clients will be respected. Contact information for clients who provide feedback will be kept confidential. Completed forms will be stored in a secure location with limited access. Any clients that provide feedback will receive acknowledgement of their feedback, along with any resulting actions based on complaints or concerns that were submitted.